Slaven is the CEO and co-founder of bonsai.tech, a Croatian artificial intelligence start-up which teaches machines to learn to do repetitive tasks, thus reducing the amount of tedious work and allowing customers to focus on activities where people are irreplaceable. (https://www.linkedin.com/in/slaven-mi%C5%A1ak-9934a836/)
Reimagining customer support
When it comes to the support experience, customers seek familiar, informal, and, most important, immediate forms of contact. That’s why, for brands seeking to interact directly with consumers, real-time communication is a no-brainer. Machine learning and chatbots can extend your customer service by helping customers resolve common issues, using back end services such as CRM and ERP to provide relevant information and to transfer a user to an agent in case the solution is more complex.
Come and see a real-life case study detailing which components comprise a customer support 2.0 solution.