Nikola Mrkšić

Nikola Mrkšić is the Co-Founder and CEO of PolyAI, the premier developer of customer-led voice assistants for enterprise contact centers. He graduated from the University of Cambridge with a Ph.D. in Machine Learning and Natural Language Processing, and was among the first engineers on the Siri development team for Apple. Nikola was named in the Forbes 30 under 30 in 2021 for his work with PolyAI.

In this talk, Nikola Mrkšić, co-founder and CEO of PolyAI, will outline the evolution of PolyAI from its roots at Cambridge University to becoming a leading force in Conversational AI. He will present the technical challenges and key decisions that shaped PolyAI’s development, focusing on how the company has advanced customer service through AI-driven voice assistants. He will also share insights from his personal journey as a researcher turned entrepreneur, emphasizing the core mission of PolyAI: to create AI systems that enable seamless, human-like interactions in customer service. This talk will provide a clear view of PolyAI’s trajectory, offering valuable lessons for anyone interested in the application of AI in real-world scenarios.